Responsible Gaming

Responsible gaming at Syndicate on syndicate-aussie.com is based on a conscious, informed and balanced approach to gambling entertainment. Gambling should always remain a form of leisure, never a way to solve financial or personal problems. This page explains the risks associated with gambling, the tools available to you, and the support you can expect from the operator.

Syndicate, operated by Dama N.V. (registration no. 152125, Curaçao licence no. 8048/JAZ2020-013), is committed to providing clear information, practical control tools, and access to independent help services so that you can make responsible decisions. If your gambling behaviour starts to feel out of control, we strongly encourage you to use the limits and self-exclusion options described below and to contact our support team for assistance.

Risk Awareness

Gambling involves financial risk and the possibility of developing problematic or compulsive behaviour. Understanding early warning signs can help you act before gambling harms your finances, work, studies, or relationships.

Common warning signs of problem gambling

• Preoccupation with gambling: Frequently thinking about previous sessions, planning the next one, or constantly checking promotions and games even when you are busy with other tasks.
• Increasing stakes: Gradually raising bet sizes or deposit amounts in an attempt to feel the same excitement or to chase previous losses.
• Chasing losses: Returning to play immediately after losing, depositing more than planned to "win it back", or refusing to stop until losses are recovered.
• Loss of control: Finding it difficult to stick to predetermined time or money limits, gambling longer than intended, or gambling when you had planned not to.
• Negative impact on daily life: Missing work, studies, or social commitments; reduced performance; or using gambling as an escape from stress, anxiety, or other problems.
• Financial pressure: Borrowing money to gamble, using funds needed for rent, bills or essentials, hiding transactions, or accumulating debts because of gambling.
• Secrecy and guilt: Lying to family or friends about the amount of time or money spent, deleting browser history, or feeling shame after gambling.

Self-assessment questions

If you are unsure whether your gambling is still under control, honestly ask yourself the following questions:

• Do I gamble with money that I cannot comfortably afford to lose (e.g., rent, bills, loans, or essential expenses)?
• Have I tried to cut down or stop gambling but found it difficult or impossible to do so?
• Do I feel anxious, irritated, or restless when I cannot gamble or when I try to reduce my gambling?
• Have I lied to family, friends, or colleagues about how much I gamble or how much I have lost?
• Do I gamble to escape from problems, relieve negative moods, or cope with stress and loneliness?
• Have I needed to increase my stakes or play longer to get the same level of excitement as before?
• Have I ever chased my losses by returning to gamble again and again in an attempt to win them back?
• Has gambling caused serious arguments, financial problems, or risked my job, studies or relationships?

If you answered "yes" to one or more of these questions, your gambling may be becoming risky. We encourage you to consider using the limitations and self-exclusion tools described below and to seek professional help from the independent services listed in the Support Resources section.

Limits & Tools

Syndicate provides a range of responsible gaming tools via your account on syndicate-aussie.com. These tools are designed to help you plan your gambling, control your spending, and take breaks whenever necessary. For your protection, some limits may only be reduced immediately, while increases or removals may be subject to a cooling-off period.

Deposit limits (daily, weekly, monthly)

We strongly recommend that every player sets personal deposit limits before starting to play. You can usually configure these limits in your personal account area as follows:

1. Log in: Sign in to your account on syndicate-aussie.com using your username and password.
2. Go to Responsible Gaming: Navigate to "My Account" or "Profile" and select the "Responsible Gaming" or "Limits" section (wording may vary slightly in the interface).
3. Select Deposit Limit: Choose "Deposit Limits" and then choose the time frame:
   • Daily limit - the maximum total amount you can deposit in any 24-hour period.
   • Weekly limit - the maximum total amount you can deposit from Monday to Sunday (or a rolling 7-day period).
   • Monthly limit - the maximum total amount you can deposit in a calendar month.
4. Enter your amounts: Carefully enter realistic figures that reflect what you can comfortably afford to lose. For example:
   • Daily limit: AUD 50
   • Weekly limit: AUD 150
   • Monthly limit: AUD 400
   These values are examples only. You should assess your own financial situation and commitments.
5. Confirm and save: Review your choices and confirm the limit. A confirmation message should appear in your account.

Important: Lowering your existing limits (for example, from AUD 100 to AUD 50 per day) may take effect immediately. Increasing or removing limits may be subject to an additional delay or confirmation step to prevent impulsive decisions. Always check the information shown in the limit settings interface for the current rules.

Time spent limits and session control

Controlling the time you spend gambling is as important as controlling the amount of money you deposit. Where technically available, you may be able to set the following:

• Session timer: A reminder that appears after a set period (for example every 30, 60, or 120 minutes) to inform you how long you have been logged in and playing.
• Session duration limit: A maximum continuous play period (for example 60 or 120 minutes). After this period expires, you will be automatically logged out or asked to take a break before continuing.

To configure these tools, navigate to "My Account" > "Responsible Gaming" > "Time Limits" (if available), select your preferred time periods, and confirm. We recommend planning your gambling in advance (for example, one or two sessions per week of up to 60 minutes each) and taking regular breaks at least every 30 minutes.

Short breaks ("Time-Out" function)

If you feel you need a brief pause without permanently closing your account, you may use a "Time-Out" or "Cooling-Off" option, if provided in your account interface. A Time-Out allows you to temporarily suspend access to your account for a short, defined period.

1. Access Time-Out settings: After logging in, go to "My Account" > "Responsible Gaming" and select "Time-Out", "Short Break" or similar.
2. Choose the duration: Select a break period, typically between 24 and 72 hours, or another short period offered in the menu.
3. Confirm your choice: Read the description carefully and confirm. During the Time-Out:
   • You should not be able to make deposits or place bets.
   • Access to games may be blocked.
   • You should avoid creating any new accounts.

At the end of the Time-Out period, your account access will usually be restored automatically. If you feel that a short break is not sufficient, please consider a longer self-exclusion period as explained below.

Self-Exclusion

Self-exclusion is a stronger protective measure intended for players who recognise that their gambling has become problematic or who are at serious risk of harm. By self-excluding, you ask the operator to block your access to the gambling services for a longer period, ranging from several months to a lifetime. This measure should be taken seriously and only after careful consideration.

How to request self-exclusion via your account

1. Log in to your account: Sign in to your player account on syndicate-aussie.com.
2. Open Responsible Gaming settings: Go to "My Account" or "Profile" and select the "Responsible Gaming" or "Self-Exclusion" tab.
3. Select the exclusion option: Choose "Self-Exclusion", "Close Account" or "Block Account", depending on the wording used in the interface.
4. Choose the exclusion period: Available options may include:
   • 6 months
   • 12 months
   • 2 - 5 years
   • Lifetime (permanent exclusion)
   Select the period that reflects the level of risk you are facing. If you have experienced significant harm, we encourage you to choose at least 12 months or longer.
5. Read the conditions: Carefully read the explanation of what self-exclusion means, including the restrictions on access, deposits, and withdrawals.
6. Confirm your decision: Confirm the self-exclusion request. You may be asked to re-enter your password, confirm by e-mail, or acknowledge that the decision is final for the selected period.

Requesting self-exclusion via support

If you cannot access your account or cannot find the self-exclusion section, you can ask our team to assist you:

• Send an e-mail from your registered address to [email protected] with the subject "Self-Exclusion Request".
• Include your full name, date of birth, registered e-mail address, and the length of exclusion you wish to apply (minimum 6 months, up to lifetime).
• State clearly that you are requesting self-exclusion due to gambling-related concerns and that you understand the consequences.

Our support team will process your request within a reasonable timeframe and confirm once the exclusion is active. Until you receive confirmation, you should refrain from logging in, depositing, or playing.

Consequences of self-exclusion

• Account access: You will not be able to log in to your account during the exclusion period. Attempts to bypass this restriction, including creating new accounts, are prohibited and may lead to permanent closure of any related accounts.
• Deposits and betting: You will not be able to make deposits or place any bets while self-excluded.
• Marketing communications: Reasonable steps will be taken to stop sending you promotional materials to the extent technically possible. Some transactional or legally required messages (for example, about account status or withdrawals) may still be sent.
• Existing balance: Any remaining real-money balance will, where possible and subject to standard verification and anti-money laundering checks, be made available for withdrawal. However, you will not be able to resume gameplay with that balance.
• Bonuses and promotions: Any active bonuses, free spins, or promotional offers may be cancelled in accordance with the applicable bonus terms and conditions.
• Reactivation: For fixed-term exclusions (e.g. 6 or 12 months), your account may remain blocked until the defined period has fully expired and a reactivation process (if any) has been completed. For lifetime exclusions, reactivation is not generally permitted.

Important legal notice for Australian residents: Syndicate is operated from Curaçao by Dama N.V. and is not licensed by Australian authorities. The Australian Communications and Media Authority (ACMA) has issued enforcement actions in relation to certain offshore gambling sites, including brands associated with Dama N.V. If you are located in Australia, you should be aware that access to the website may be blocked by Australian internet service providers, and you should seek help from local support services listed below.

Support Resources

Syndicate recognises that professional, independent help is essential in addressing problem gambling. The resources listed in this section are separate from the operator and offer confidential, non-judgmental support. Availability, confidentiality rules and eligibility may vary between services; please check each provider's website for the latest information.

Local support for Australia

For players located in Australia, the following national services provide free and confidential support for gambling-related issues to individuals and their families:

• National Gambling Helpline (Australia)
  • Phone: 1800 858 858 (free call within Australia)
  • Website: gamblinghelponline.org.au
  • Hours: 24 hours a day, 7 days a week
  • Languages: English; access to interpreters may be available on request.
  • Services: Telephone counselling, online chat, e-mail support, self-help tools and information.
• Gambling Help Services by State/Territory (examples - check local websites for details):
  • New South Wales: gamblinghelp.nsw.gov.au
  • Victoria: Gambler's Help - gamblershelp.com.au
  • Queensland: Gambling Help QLD - through Lifeline and local providers
  • South Australia, Western Australia, Tasmania, ACT and NT: information via gamblinghelponline.org.au

These services generally offer face-to-face counselling, telephone support, and online materials. They are independent of Syndicate and Dama N.V., and your discussions with them will not be shared with the operator.

International support organisations

National and regional self-exclusion schemes

In addition to the self-exclusion tools offered by Syndicate, some countries operate centralised self-exclusion registers that apply across multiple gambling operators. If you have access to such a scheme in your country of residence, we strongly recommend that you enrol directly with that scheme. Examples include:

• United Kingdom - GAMSTOP
  • Website: gamstop.co.uk
  • Scope: Free self-exclusion from all participating UK-licensed online gambling companies.
  • Periods: Minimum 6 months, 1 year or 5 years.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  • Website: Information via the Spanish Directorate-General for the Regulation of Gambling (DGOJ) at ordenacionjuego.es
  • Scope: Exclusion from licensed gambling operators in Spain.
• Other EU countries: Several EU Member States (for example, Denmark, Belgium, the Netherlands) operate national exclusion systems. Please consult your local gambling authority for details.

Note for Australian players: Australia currently focuses on land-based and locally licensed interactive gambling services. For information about available exclusion options, please contact your state or territory gambling help service or visit gamblinghelponline.org.au.

Blocking software and device-level tools

In addition to operator-level and national exclusion measures, you may wish to install blocking or filtering software on your devices. These tools help limit access to gambling websites and apps at browser or system level:

• Gamban - gamban.com
  • Software that blocks access to a wide range of gambling websites and apps.
  • Available for various devices (Windows, macOS, Android, iOS; check current coverage on the website).
• BetBlocker - betblocker.org
  • Free tool offering the ability to block gambling sites and set access restrictions.
• General blocking / parental control tools - for example, device-level parental control settings, router-level filters, or safe-search configurations.

These solutions are independent of Syndicate and Dama N.V. Their terms of use and effectiveness are determined solely by the software providers.

Family and community support

Family members and close friends are often directly affected by someone else's gambling behaviour. The following resources can offer information and emotional support to affected others:

• Gambling Help Online (Australia) - For families and friends: gamblinghelponline.org.au/i-am-affected-someone-elses-gambling
• Gam-Anon (international family groups): gam-anon.org - support groups for relatives and friends of people with a gambling problem.
• Local community services: Many local counselling centres, mental health services and community organisations offer support to affected family members; please refer to your GP or local health directory.

All reputable services treat your enquiries with strict confidentiality within the limits of applicable law and professional codes. Do not hesitate to ask for help - early intervention can significantly reduce the impact of gambling harm.

Help for Family

Living with or caring for someone with a gambling problem can be stressful, confusing and emotionally exhausting. While you cannot force another person to stop gambling, you can encourage them to seek help and protect your own wellbeing.

How to start the conversation

• Choose a calm moment: Avoid raising the issue in the middle of a crisis or immediately after a loss. Pick a time when you are both relatively calm and can speak privately.
• Use non-judgmental language: Focus on specific behaviours and your feelings rather than accusations. For example, "I'm worried about how much time you're spending gambling" instead of "You are irresponsible".
• Explain the impact: Describe how the gambling is affecting you and others (financially, emotionally, practically), using clear but respectful language.
• Listen and acknowledge: Allow the person to express their perspective. Acknowledge their feelings, even if you disagree with their assessment of the situation.
• Offer support, not control: Emphasise that you are willing to support them in seeking help and using tools like self-exclusion, but that they must ultimately make their own decisions.

Encouraging engagement with support

• Suggest that they complete a self-assessment test or speak confidentially with a professional counsellor (for example via gamblinghelponline.org.au).
• Offer to help them contact a helpline or attend a counselling session or support group together.
• Discuss practical steps, such as setting deposit limits, enabling Time-Out, or requesting self-exclusion from Syndicate and other gambling providers.
• Encourage them to seek a comprehensive evaluation from a GP, psychologist or psychiatrist, especially if there are signs of depression, anxiety or substance misuse.

Support resources for families

• Gambling Help Online (Australia):
  • Website: gamblinghelponline.org.au
  • Resources for affected others, online forums and chat services.
• Gam-Anon: gam-anon.org - International fellowship for family members and friends of problem gamblers, offering meetings, literature and online resources.
• Online forums and peer support: Many reputable organisations provide moderated forums and chat groups where relatives can share experiences and coping strategies. Always use official services linked from recognised charities or government sites.

Recommended next steps for families

• Protect your finances: Consider separating bank accounts, setting clear household budgets, and seeking independent financial counselling where appropriate.
• Seek professional counselling: Speak with a counsellor or psychotherapist experienced in addiction and family dynamics, either individually or as a couple/family.
• Consult healthcare professionals: A GP can provide referrals to psychological services and assess any associated mental health conditions.
• Look after your own wellbeing: Maintain social connections, healthy routines and self-care practices. Supporting someone with an addiction is demanding; your health also requires attention.

Operator's Commitment

Dama N.V., the operator of Syndicate on syndicate-aussie.com, recognises its responsibility to promote safer gambling practices and to minimise harm as far as reasonably possible within the technical and regulatory framework applicable to its Curaçao licence (no. 8048/JAZ2020-013). Although the service is offered from outside Australia and is not licensed by Australian regulators, we apply internal measures to detect and address potential risk patterns.

Internal risk-check procedures

• Behavioural monitoring: Within the limits of applicable data protection laws, aggregated account activity may be monitored for indicators of risky behaviour, such as unusually frequent deposits, rapidly increasing stakes, repeated failed deposits, or extended play sessions without breaks.
• Age verification: Procedures are in place to prevent underage gambling, including identity checks and document verification where required.
• Limits and tools: The platform offers configurable limits and self-exclusion mechanisms as described above, enabling players to take preventive or corrective measures.
• Responsible marketing: Marketing communications are intended for adults and should not encourage excessive or irresponsible gambling. Players may have options to adjust their marketing preferences.

Proactive contact by support

Subject to applicable privacy and data protection regulations, the support team may, in certain situations, initiate contact with a player if patterns suggesting elevated risk are identified. For example:

• Repeated large deposits within a short period, inconsistent with the player's previous activity.
• Multiple failed deposit attempts, suggesting financial stress or the use of unauthorised payment methods.
• Very long playing sessions without apparent breaks or rest periods.
• Direct expressions of distress, loss-chasing behaviour, or references to financial or personal crises in contacts with support.

In such cases, our team may:

• Provide information about responsible gaming tools and encourage the player to set or lower limits.
• Suggest a Time-Out or self-exclusion period and explain how to activate these options.
• Refer the player to independent professional support services, including national helplines and counselling organisations.

Limitations: While the operator seeks to implement reasonable measures, it cannot guarantee that all cases of problem gambling will be identified or prevented. Players remain responsible for their own gambling decisions, and this page does not constitute medical, psychological, financial, or legal advice. For professional diagnosis or treatment, please consult qualified healthcare and counselling providers in your jurisdiction.

Updates

This Responsible Gaming page is reviewed periodically to reflect changes in internal policies, technological capabilities, and relevant regulatory or industry standards. Updates may also be made to improve clarity, correct errors, or add new support resources.

How you will be notified

• Website notifications: Significant changes may be highlighted through banners, pop-up messages, or notices within your account area on syndicate-aussie.com.
• E-mail communications: Where appropriate and technically feasible, important amendments to responsible gaming policies may be communicated by e-mail to the address registered in your account.
• Version and date indicators: This page includes an indication of the date of its last substantive update, allowing you to see when it was most recently reviewed.

Last updated: 6 November 2025 (content aligned with internal policies expected to remain in force or be further strengthened up to at least 2026, unless otherwise indicated on this page).

Contact & Feedback

If you have questions about responsible gaming, need assistance with setting limits or self-exclusion, or wish to share feedback about the measures available at Syndicate on syndicate-aussie.com, you can contact us using the details below.

Responsible Gaming contact details

• E-mail (Responsible Gaming / Support): [email protected]
• E-mail (General information): [email protected]

Telephone numbers and dedicated contact forms for responsible gaming matters are not currently specified. Any messages sent to the above addresses that relate to responsible gaming, self-exclusion, or safer gambling tools will be treated with priority and handled as confidentially as possible, in line with applicable privacy laws.

Feedback and self-control requests

When contacting us for help with responsible gaming, please include the following information where possible:

• Your full name and username on syndicate-aussie.com.
• The nature of your request (for example: set deposit limit, apply Time-Out, request self-exclusion, remove from marketing lists).
• The time period or specific limits you wish to apply (for example: daily deposit limit of AUD 50; self-exclusion for 12 months).
• Any urgent concerns about your welfare or safety, so we can direct you to appropriate emergency or professional services.

While Syndicate and Dama N.V. will make reasonable efforts to support responsible gambling behaviour, the services provided via this website do not replace professional medical, psychological or financial advice. If you believe that you or someone close to you is in immediate danger or severe distress, please contact local emergency services or a crisis helpline in your area without delay.